During business hours - You can call us on 0424 993 623 or pop on live chat on the bottom left corner of the screen. Alternatively send us an email to firstname.lastname@example.org and we will get back to you within 48 hours.
Q. Do your meals arrive fresh or frozen?
A. Our meals arrive to your door fresh straight from our kitchen! Insulated with biodegradable packaging and ice packs. Once received, many of us choose to freeze part of our THR1VE @ HOME delivery, especially those that don’t include steamed greens, which don’t hold up as well to freezing as other veggie options. The choice is entirely yours.
Q. What are the cooking instructions?
A. At THR1VE, we know how precious time is so we have made preparation as easy and convenient as possible. Simply microwave for 2-3 minutes or if you rather, you can heat on a stove top between 8-10minutes. (Stove top recommended for beef dishes)
Q. Why do meals range from 300g to 400g?
A. We offer portion sizes which ensure you stay fuller for loner. We have created both ultra low carb and smart carb meals. The real food, high fibre and low GI smart carbs such as sweet potato mash or brown rice and quinoa, are simply heavier than the no- starchy low carb options such as broccoli and cauliflower rice. Protein portions are weighed by hand in every dish to ensure your serving size is as expected.
Q. What allergens are in your products?
A. You can see the full nutritional details of all our items when you click into the chosen item. Even though an item may be listed as free from as a direct ingredient, please note - we cannot guarantee against cross contamination, so trace elements may be present.
Q. Are all ingredients chemical and Hormone free?
A. ABSOLUTELY!! Not only are all products chemical and hormone free, the chicken is RSPCA, the beef and lamb is grass fed and we also only use cage free eggs.
Q. Why is shelf life only 4-7 days in the fridge?
A. While there are many ways to extend shelf life, other than freezing all of them compromise on nutrient quality and taste. Our mission at THR1VE is to empower your quest for health and wellness, without any compromise on deliciousness, value or convenience. Many of us choose to freeze part of our THR1VE @ HOME delivery, especially those that don’t include steamed greens, which don’t hold up as well to freezing as other veggie options. The choice is entirely yours.
Q. What does KF (Keto Friendly) and PT (Post Training) mean?
A. All our meals are ideal ‘anytime’ meals, delivering extraordinary health, made deliciously simple.
However, to better support our customers unique needs and objectives, we have further refined our meals into two distinct groups, supporting different functional objectives.
KF meals are ultra-low carbohydrate, yet also very satisfying due to the satiating properties on quality proteins and healthy fats, and the high fibre content of the fresh veggies. They are ideal for those looking for a lighter meal, and particularly to support nutritional ketosis.
PT meals are low to moderate carb, utilising only smart carbs, which we define as real food, high fibre and low GI. They are ideal for those looking for a larger meal, and particularly to support post training nutrition needs when after exercise, or to support muscle gain when eaten for all meals.
BUT if that’s confusing, don’t worry - EVERYTHING on the menu is designed to empower you to look, feel and perform your best!
Q. How do I get started?
A. It’s simple. Treat it like a shopping trip from the comfort of your home. Put the items in your basket and proceed to the checkout.
Q. Do I need to sign up to a contract?
A. No way! But you will want to after trying our delicious dishes.
Q. What is the minimum order requirement and delivery charge?
A. We offer FREE SHIPPING on all orders over $69 (excludes Gift Vouchers). To try a single meal pop into one of our THR1VE restaurants which you can find here. We also range a selection of meals in Woolworths Metro. Alternatively, we will deliver as little as a single meal to your home or office, if you are happy to pay the all-inclusive $30 shipping charge.
Q. If I order a meal plan can I order extra snacks & Meals?
A. You can absolutely order extra meals and snacks. Just select them and add them to your cart.
Q. How do I make payment?
A. Payment is easy. Simply enter your credit card details using our secure online system or checkout using Paypal.
Q. What areas do you deliver to?
A. You can check when/if we deliver to your postcode using our postcode checker or looking at our delivery information page located on our here. At the moment we service Sydney, Melbourne, Canberra, Newcastle, Wollongong, Central Coast and Brisbane but stay tuned as we will be expanding this reach to adjacent regional areas very soon. If you are not located in these areas but are interested in ordering our products, click here to sign up to our mailing list so you know exactly when we do or alternatively click here for our list of stores.
Q. When will I receive my product?
A. Simply order through our website before Thursday at midnight for Sunday or Monday delivery. Your delivery day will vary depending on your postcode and preference. You can check your next available delivery day on our main landing page.
Q. Do I have to be at home when my order arrives?
A. We want to make things as convenient as possible for you, so if you can’t be home to receive your order, we have you covered. Our meals and snacks are delivered in a biodegradable insulated esky with ice, which can hold temperature for up to 6 - 8 hours. We advise that you mention in the delivery instructions to leave the box in a cool dry place which is not in direct sunlight. Please note if you are not home when the delivery is made we will send a photograph of where your order has been delivered.
Q. What time will my order arrive?
A. Unfortunately, at this stage we cannot guarantee delivery times. Your order will arrive anytime between 8am – 6pm or 1am - 7am if you are located in Wollongong or Central Coast, but you can get in touch with our customer service team on the day for an ETA. This is something we are working on, but in the meantime our super chilled gel ice packs will hold temperature for up to 6 - 8 hours.
Q. What happens if I miss the delivery window?
A. Firstly, DON’T PANIC. Secondly just place your order as usual and we will ensure you are included in our next delivery service which you can find information to here. If you can’t wait till then, don’t worry we have you covered. Just head down to your closest THR1VE or Woolworths Metro store to stock up on your favourite dishes, see our list of store locations here.
Q. What happens if I receive the incorrect order?
A. Call us on 0424 993 623 or, send us an email - email@example.com and we will do everything we can to rectify the situation. If this occurs, please contact us within 12hours of receiving your order or asap.
Q. What happens if I my order didn’t arrive?
A. Your order will always arrive on your specified delivery day. If for any reason you don’t receive your order, please contact us immediately so we can investigate. Call us on 0424 993 623 or, send us an email - firstname.lastname@example.org and we will do everything we can to rectify the situation. Missing orders must be reported on the same day of delivery.
Q. How do I cancel my order?
A. At THR1VE, we are promising the freshest produce we can possibly provide. Our aim is to produce and dispatch as efficiently as possible, therefore unfortunately we cannot accept cancellations once payment has been made.
Q. How do I contact you?
A. During business hours - You can call us on 0424 993 623 or pop on live chat on the bottom left corner of the screen. Alternatively send us an email to email@example.com and we will get back to you within 48 hours.