Customer Success Agent with Nutritionist background

About THR1VE

THR1VE is a revolutionary health and wellness start-up, committed to changing the way Australians look, feel and perform, through the incomparable power of high performance nutrition.

With a growing network of 10 restaurants Australia wide, a fresh ready-meal delivery service servicing 500 postcodes, and a comprehensive training and nutrition program, THR1VE has a highly differentiated offer in a rapidly growing market. By closing the loop on inspiration, empowerment and taking action, we aim to support our community on every step of their journey to optimum health.

We are looking for true A players, the cream of the crop, those who never settle for mediocrity. The innovators and creators, those who embrace the strategy but also love the execution, with a relentless focus on customer delight. Join a team of passionate, driven and creative individuals who are revolutionizing the way Australians look at nutrition. #lookfeelperform

We are launching a new ecommerce offer and think it is critical to have a close relationship with visitors and customers to make sure we understand their needs. The team works in an agile environment, identifying and tackling main hurdles to growth one after the other.

 

About the position

The Customer Success Agent is part of the ecommerce team and critical to make sure we identify the main hurdle to growth. They work very closely with the head of growth and the designer/customer experience manager to understand customer's needs.

We proactively encourage customers and visitors to contact us, whether via phone or chat.

 

Tasks include:

  • Answer the chat, emails and the phone number to increase sales and to report main hurdles to sales
  • Call customers after they've signed up and get their feedback and understand main hurdles to getting ongoing orders
  • Understanding of customer's pain points and communication with the team during daily huddles
  • Understanding and working with the right tools to improve efficiency and track progress

     

    Experience required:

    • Great communication skills, whether in writing or over the phone
    • Strong interest for identification of a customer's pain point
    • Start-up mentality. Do what it takes to get things done and ability to work in an agile environment
    • A nutritionist background is a huge plus

       

      We are a growing startup and reward high achievers, so if you are successful, there are many exciting ways to progress within the company.

       

      Start date: As soon as possible

      To apply, please send your cover letter & CV to alex@thr1ve.me